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Question

nnnjoe7

I had a Chevrolet Aveo UV-A car registered in Koramangala, Bangalore in Aug 2008, which was transferred to Aluva, Kerala and re-registered there in July 2012. Since then I have been pursuing the road tax refund from RTO, Koramangala. It took more than a year to organise all the required documents by RTO, Koramangla to process the refund. Finally in Jan 2014 I got an acknowledgement admitting my claim and was asked to report after two weeks. Since then I have been periodically visiting the office only to be given another date and excuse. Finally when I thought it was almost through, the officer processing it informed me that the process note indicates the requirement of the original tax paid receipt. When I had stated that it is endorsed in the RC book, they said that will not do. On meeting one of the Joint RTOs I was advised to remit a fee and collect a certificate from the concerned section that such an amount was paid on that day. This procedure took another 10 days which the clerk concerned reluctantly did, grumbling about its necessity. When I had gone to enquire about it he told me that he had a helluva time finding the old register where it was recorded. Though the certificate was ready I had to get it signed by an officer called the HQ Assistant, who at that time was not in his seat. When he had come I was given this huge register and a another book to be carried to his room, who then questioned me again on the requirement of such a certificate in a manner that sounded like I had committed a serious mistake of not preserving the original tax paid receipt. Finally the certificate was signed and I carried it happily to the section officer handling the refund only to be told that I will have to come another day. I went there again after 10 days. This time the excuse was that it will take another 10 days for process. Since my patience was wearing out I used the contacts of a friend to talk to an officer in the Office. He was kind enough to come over from another department and personally go through my file. On going through it he told be that it has been audited and the amount will be released within a week. I promptly went there after a week, but the officer concerned just glanced at me and disappeared. Again I had contacted my friend, who on enquiry with the contact at the RTO informed me that the request is pending with the Treasury and that I will be informed over phone when it will be ready. It is now nearing 6 months after the claim was admitted. Kindly let me know what procedure I should follow to air my grievance and get it redressed at the earliest.

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