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user9999

need help with framing question - RTI wtih nationalized bank

Question

user9999

sir,

i had filed a complaint a month ago with a nationalized bank in regards to a very rude behaviour of one of its cashier ..it was so unacceptable and evident to the extent that the official seem to have behaved that way with most of them.. i had not received any reply from the bank manager on this yet or on the details of any action taken yet..i could very much make it out that even the manager is very much not pleased with the behaviour of that official and he seemed helpless..now,if i had to file a RTI in this regard with the nodal officer or with their head office requesting details on this complaint..what should be my point look like..i dont want to see my RTI get rejected under the pretext of this not being serving any public interest.....so am thinking of writing my RTI with points like requesting information on the details of action take, details of trainings undergone by this official in handling customers, etc etc.

but really looking for some guidance on what should be my RTI point like that will teach these kind of a official a lesson from their higher managers..

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karira

If no action has been taken on your complaint, you can proceed with a RTI as per the suggestions in the following blog:

 

http://www.rtiindia.org/forum/blogs/jps50/69-any-thing-pending-govt.html

 

Your RTI application has to be as per the RTI Rules and Fees for the centre.

 

Please read:

 

Links on the Home page

 

RTI Guide

 

RTI FAQ

 

Drafting a good RTI application

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Prasad GLN

Every Branch has to submit a list of complaints registered, and disposed to their higher offices and Banks as a whole to provide that statement to RBI.

First file RTI Application seeking information on the number given to your complaint, and copy of such complaint register showing such registration, and action taken on complaint.

You can pay Rs.10/- directly in cash counter and hand over RTI Application to Manager under his dated/stamped acknowledgment.

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jps50

You may scale up your complaint to HO by visiting customer care link on the website of the bank. You can email also to HO at the ID provided in this link.

 

Even after scaling up, you do not get reply in a month then use RTI by referring:

 

Long pending? :

http://www.rtiindia.org/forum/blogs/jps50/69-any-thing-pending-govt.html

https://app.box.com/s/hcuhkwein4m95jttabjd

https://www.box.com/s/4a226fbd926cfe793bd4

 

Central Govt. application:

http://www.rtiindia.org/forum/blogs/jps50/19-rti-application-central-govt-info.html

https://app.box.com/s/0fti1wo0urndonb8d7x1

 

HOW TO FILE RTI:

http://www.rtiindia.org/forum/blogs/jps50/93-how-make-rti-application-effective.html

https://app.box.com/s/5n8e7xx2l2n48yt7hhy1

 

 

 

Since all branch heads of majority of Banks are designated as ACPIO under RTI Act, you can submit application at any branch of that bank [including where incident took place] by paying Rs.10 in cash and amending clause 4 of RTI application to read as "Filing Fee: Paid Rs.10 in cash to ACPIO" and obtaining dated acknowledgement on photocopy of RTI application from branch head with his rubber stamp. Please address RTI to “ACPIO, name of bank and branch [at which you are filing RTI]. ACPIO has to decide where to forward it by referring to subject matter of RTI. He will intimate to you by post where he has forwarded your RTI.

 

In addition to queries at first link, add one more query:

 

"Please provide me CCTV footage of the place where Shri _______ Cashier worked and misbehaved with me on _________[date] between ____hrs to _____ hrs"

 

It is not necessary in RTI that it should relate to public interest only. RTI is mainly used for personal issues.

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user9999

thanks.... CCTV footage is exactly what i wanted to ask for so that i could use this in my case going forward for the mental agony case, per RBI rules..

 

basically these are going to be my questions..and i want to make sure the head office get to make the official answerable for his behaviour..

 

1. ask for a complaint no

2. ask for detals of the cashier..name and designtion handling the section that day

3. ask for service records and training level undergone with handling customers.

4. ask for any pending complaints on him and any pending disciplinary action proceedings.

5. ask for CCTV footage..not sure how they reply to this..how do they provide the vidoe here..on a CD?

6. have you reviewed the CCTV footage durnig the investigation.

7. is the official aware of RBI rules, where in there is a need to provide compensation for mental agony caused due to rude behaviour of staff.

 

anything to be added to the above...........that will make the HO officer answerable more into this issue.

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Prasad GLN

Do not Count stars and first file application for preserving CCTV footage, as they may even remove the footage periodically. If you require other information, make a researach and file later.

Whether they provide it or is not your concern. Requesting is your right under the Act mentioning date, time, exact location while seeking such footage.

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user9999

sir,

so should i just say - need CCTV copies of the business operation for the so and so day.or what is the right way to put the sentence..

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Prasad GLN

"Please provide me CCTV footages for the day of.........at............Counter between .....AM to ......noon where the appliacant is seen with the employee..............to sort out the grievance. You may please permit inspection and for selection of the footage and for providing of a recorded CD."

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user9999

thanks and appreciate it...my RTI has been filed...

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user9999

hi

there is no acknowledgement received from SBI yet on the RTI submitted via email, not sure if they are supposed to acknowledge it...just in case if i dont receive it within 30 days,

i am thinking of filing a fresh RTI instead of a first appeal..so this time, should i do it with Ministry of Finance or RBi for this inaction of SBI in not taking action on the complaint and not replying to RTI filed in regards to the complaint pertaining to rude behaviour.. filing with ministry of finance would be easy for me as i can do it online via RTIONLINE portal.

i personally dont want to take this too serious with the branch or the official who was rude ,but at the same time i dont want the officials to assume that they could get around the law by not replying to RTIs and keeping quiet..

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Prasad GLN

Please understand the enactment. A rude PIO (your opinion) may once again keep silent on another RTI. For RTI , perseverance and patience are required.

CPIO has to follow statutory obligation. Wait for 40 days for response from SBI after posting of your application.

Then only select First Appeal procedure.

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user9999

thanks all - received the RTI reply. well satisfied with the action taken.

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Prasad GLN

ALL IS WELL THAT ENDS WELL . Remember impatience consumed one full page in portal. Then understand the pressures under which others (Bank officials) also work and ignore minor issues in life , as it disturbs peace of mind.

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user9999

sir,

thanks..agree with you..i had to post the above only to update and bring a closure to this thread as i had to appreciate the consistent reply being received for this thread from the beginning from you..but in no way to sympathize for the bank official in question here. i dont know how much this action will help in preventing this from happening again in that branch(neither do I see this as my RTI success)..but am satisfied in a way that by way of this RTI , I was able to get this incident into their official records and the action taken in records...gone are the days when the complaints were just simply being acknowledged and forgotten with govt banks.

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