The Ministry of External Affairs has issued a public notice on 30 May 2014 clearly stating that there
is no system in place for having any recogonised/authorised passport agents and warned the public about
MINISTRY OF EXTERNAL AFFAIRS
No. CPV/PMU/551/10/11 30 May, 2014
It has come to the Ministry’s notice that some private
portals/individuals have been claiming that they are ‘recognised
/authorised’ by the Ministry of External Affairs, Government of
India, to extend passport assistance to the public.
The Ministry hereby makes it clear that the passport portal
(www.passportindia.gov.in) is the only Government portal offering
passport services to citizens within India. The portal is web-based
and can be accessed by anyone, anytime, anywhere for seeking
passport services. There is no system in place to
‘recognise/authorise’ any individual or any travel agency in this
regard in the country. Any one dealing with such fraudulent
portals/advertisers/claimants, will do so at his/her own risk and
This is probably a result of countless RTIs filed by me regarding "recogonised/authorised" agents.
Generally these were touts who acted in collusion with the RPO staff.
In fact the situation in Hyderabad RPO was so bad under the previous Passport Officer
that when an citizen applied for a passport, the "information" would be leaked to a
agent. The applicant would then get a call from the agent offering to expedite the process
on payment of money.
The RPO Hyderabad has now got a service desk manned by es serviceman who help
complete the application process - for a very small fee.
But we Indians are very smart.....the business of agents has now been taken over by
Internet Cafes....who help get people appointments in PSKs - also in collusion with the RPO staff
and sadly even the TCS staff.
Peeved with government services? Soon you'll have an app to vent
Want to complain about delivery-related problems in government services, or make suggestions about the working of various departments or drafts of proposed laws and policies? On Republic Day, the Maharashtra government will launch a collaborative mobile app and portal called 'Aaple Sarkar', which will enable citizens to do this.
On lines of the MyGov: A Platform for Citizen Engagement towards Good Governance in India portal started by prime minister Narendra Modi, this is part of the state government's participative governance measures to help it connect with the masses, exchange ideas and receive grievances.
"The portal and app will enable people to file grievances related to various departments and also give suggestions," Rajesh Aggarwal, state principal secretary, Information Technology (IT), told dna. He added that this would be on the lines of the state enabling online submission of Right to Information (RTI) applications for various Mantralaya departments.
While 'Aaple Sarkar' will be launched on January 26, it will be scaled up gradually and other features like comments will be added later. "Drafts of new policies will be put up on it for suggestions and comments from people," said Aggarwal, adding that polls on various issues could also be conducted.
The draft of the sunshine Right to Services Act, which will guarantee time-bound delivery of government services to citizens and pull up errant public servants, may also be put up on 'Aaple Sarkar' for suggestions along with the new IT/ ITES policy, 2015.
Chief minister Devendra Fadnavis may also get his own special website with features for feedback, suggestions and comments from the people. This will be on lines of the Prime Minister's Office (PMO) website. Fadnavis has declared 2015 as the year of digitization and time-bound services.
The state government is also planning to give a major push for e-governance initiatives, like making it mandatory for all departments and districts to digitise at least 10 of theirfacilities in a set time period. This will include digitisation of records, applications and output (like certificates) and eventually enable people to apply electronically for these facilities. The lower human intervention in these electronic government services will reduce corruption and ensure transparency and accountability.
Officials said that if things proceeded as per plan, they planned to make all certificates available digitally, though more time could be taken in districts where the proportion of digitization was comparatively low.
Fadnavis has also spoken about initiatives like making available status updates on various projects in the pipeline like the Metro railway. The government also plans a push for the e-office project as part of its e-governance initiatives. The state has also decided to make it mandatory for all contracts over Rs 3 lakh to be awarded via e-tendering from the previous limit of Rs 10 lakh.
Read More: http://www.dnaindia.com/mumbai/report-peeved-with-government-services-soon-you-ll-have-an-app-to-vent-2052627