Jump to content
  • 0
V.B.SHASTRY

Non supply of information

Question

V.B.SHASTRY

Hello,

we opened 4 PPF a/cs at SBI, ECIL Branch,Hyd-500062, one died, approached as nominee. no reply.as per your advise asked for nominee details for 4 accounts. They lost records from 1968 to 1995. for the deceased account they said information not available(for the rest no reply/ not furnished inspite appellate authority's order). 1984 a/c no entry in pass book- How to get balance as nominee of the deceased? application form itself contains nomination format tobe filled. 2 yrs pending. pl guide.

Share this post


Link to post
Share on other sites

15 answers to this question

Recommended Posts

  • 0
MANOJ B. PATEL

Dear member, did you file Second Appeal? What is decision of IC?.

Share this post


Link to post
Share on other sites
  • 0
V.B.SHASTRY

sir, the SBI site states GM Net work(1), for hyderabad circle, is the appellate authority(there are no aurhorities listed). who directed the the principal information officer to supply information to the nominee of the deceased and for the rest 3 accounts he said supply to the living individuals. the principal information officer replied information not available for the deceased a/c. for the rest he has not replied. wrote to the Appellate authority to direct the PIO to supply. all are silent to the reminders too, as files are not available from 1968 to 1975. for their misdeed me, the nominee of the deceased suffering.

Share this post


Link to post
Share on other sites
  • 0
Prasad GLN

Hon Manoj,

I am afraid that post starter has not filed correct and detailed information and there are improbabilities.

1.Nomination has to be settled maximum within a week and it is within Branch powers and the requirement is original death certificate, prescribed claim form, identity /address proof of claimant, and no Bank generally keeps them for years, as it is against RBI directive. (Exception: rival claims/court orders stopping payment)

2.Without production of original death certificate, legal heir certificate, No bank will generally pass on nomination details to outsiders.

3.There is no question of loss of records in 1984 as nomination is first entered with serial in a register, then on a ledger and a copy will scanned and might have been sent to hub.

4.There is no scope of missing entries. If any depositors mention date of transaction, it can be traced in minutes under Double entry book keeping and each transaction undergoes entries at various points and minimum of 4 registers. (Cash/ledger/long book/daybook). If any entry is lost, Bank can not close their book on that day and it takes hours to trace. In case of wrong name and number, Bank might have kept in Suspense on that day, which has to be verified.

 

(IF you are affected party, a legal heir, file application as affected party with your personal photo identity, original death certificate and legal heir certificate and insist inspection or providing of information of copies of opening form, photo copy of manual ledger (during those days) that days cash entries (shroff/manager scroll, nomination register. All these errors surfaced due to conversion of manual into computerisation through outside agencies who are not well versed with Banking. As you can see on right of the post PPF death claim 70 years old, one of my client is the suffered on similar complaint )

Share this post


Link to post
Share on other sites
  • 0
V.B.SHASTRY

sir, there are no records in the branch to show the nominee particulars of accounts opened during that period. ledger is available showing the amount at credit. It is the files of application forms for 1968-1995 lost. no nomination registers available. death certificate etc., given, but nominee claim form not supplied yet. under ur advise asked for infn under RTI, the lowest authority rejected. appellate authority ordered to supply. but not supplying as there is no record.

Share this post


Link to post
Share on other sites
  • 0
D.T.RATHAVA

branch reply to you in writing that record is not available

 

i request to you please follow to hon/ prasad sir guidance he has broad experience to related bank issue

Share this post


Link to post
Share on other sites
  • 0
Prasad GLN

Shastry saab,

You could provide certain information only on Point No.3.

 

What I would like to suggest is first file RTI Application separately on all accounts which are in dispute, and the first queries must be as follows:

1)Provide copy of Certified copy of Account opening form.

2)Provide copy of Certified copy nomination form

3.Confirm availability of Nomination Register for the period from ... to........

4)Please provide the procedure to be followed as per Manual of Instructions or internal rules on

a)Procedure to Register Nomination

b)Settling of nomination, powers of Branch Managers, procedure and formats.

5)Please provide extract of preservation of current records as per laid down norms.

Account opening forms Retention period: Still operative.

Nomination forms:

Nomination Register

Ledger

6)Please provide certified copy of rules and regulations for opening, operation, closure of PPF

accounts

7)Please provide the specific reason for not providing information even after FAA orders dt...as per information requested vide RTI Application dt.....

 

Add as many queries as possible. Immediately go to the Branch, remit RTI fee in Cash counter, get their stamped acknowledgment with signature from ACPIO of SBI, ECIL

Immediately after collecting the authentic information, take a set of xerox copies, preserve certified copies safely, and study the xerox copies and highlight the exact rules and regulations in each page. Note violations on the margin, neatly get the set spiral bound with index and page no for each enclosure. Keep all files separately without confusion and missing of documents.

Second step: Issue a Registered Notice to the Branch, under copy to their Regional office, demanding for refund of the money, point out deficiencies (on the basis of violations as highllighted and written in Margins of xerox copies). Also deliver a copy personally and see that it is entered in complaint register and assigned a number.

Third Step: If no reply is provided within 40 days from date of receipt, immediately lodge complaint with Banking Ombudsman. Also send another letter to PPF authority about violations of SBI and specifically point out missing of several opening forms, absence of nomination forms, Registers and pray for inquiry and investigation. (Also study the website PPF to get clues on violations and remedy for failure of bank in their obligations)

 

Please upload your RTI Application, PIO reply FAA order in your next post as attachments, as you have to file second appeal for non compliance of FAA orders by CPIO. You may require guidance from members.

If you want more information send PM to Shri Nerella Koteswara Rao and personally take him to SBI as he is a good RTI Activist.

If it is beyond his capacity, as it is serious violation, send Personal Message to Hon.Karira, fix up appointment with him and get his personal guidance.

But quick action is more important.

(Please also lodge complaint in their on line portal customer service. As their LHO is in Hyderabad, everything can be settled maximum within a week if good follow up is there.

Please report developments day to day.

Share this post


Link to post
Share on other sites
  • 0
V.B.SHASTRY

[quote=G.L.N. Prasad;360680, V.B.SHASTRY

It was as per your advise we all 4 individually asked for information on points 1 to 3. For all the 4 the PIO refused.we appealed to FAA(only FAA is available on SBI site)who ditected PIO to supply to the nominee(for deceased a/c) and for the rest 3 accounts directly. The PIO informed for the deceased a/c that information sought for is not available. For the rest no reply. I am following up to the PIO/FAA in person and written reminders. They only say(orally) x is searching, now y is searching; and so on.

I also was present in search. Appln forms from 1968(starting of PPF) to 31.3.1995 are not available. No registers giving information of nominee are available. Initial manual Ledgers of posting amounts are also not available. They might have sold away by mistake as (initial) period of 15 yrs was over. As regards nomination registers they now record on system(not ledgers).

 

The FAA, PIO remain silent, just receiving reminders, saying: searching. 2 years over. Me nominee may also die(i am 66). Orally they insist on to follow legal heir procedure, in which case the purpose of nomination is lost.

 

we shall now file another requisition for additional points of information, suggested. Also lodge complaint on line.

With regards.

V.B.Shastry

Share this post


Link to post
Share on other sites
  • 0
Prasad GLN

Issue Registered Notice immediately, and file complaint before Banking Ombudsman. If possible visit their BO office and seek prior hearing. Please follow the advice strictly as lot of evidence part is required both at District Consumer forum and at Banking Ombudsman.

In such a Metropolitan city, you do not have relatives or friends nearby who work in a bank to help you.

(Have you lodged grievance in their on line portal)

Now that summer has gone, move all links possible.

Please also search in Website for Banking Ombudsman, Hyderabad for format of complaint and for enclosures.

Also search in IBA for proper procedure.

File second appeal before CIC, and ask them to give priority in hearing considering your age and importance of the issue.

 

You have been trying for last two years with patience, have some patience and read the entire reply and chalk out a time bound program as the period for filing complaint is 2 years under CP. Take assistance of your children/grand children.

(Which part in Hyderabad you have been residing , so that one can depute a person to help you to sort out the problem)

Share this post


Link to post
Share on other sites
  • 0
V.B.SHASTRY

I am residing at Malakpet, Hyderabad. No problem. I can meet. could you give me address details of Mr.Nerella Venkateswar rao.

Today I lodged a complaint on line and also 'Unhappy SMS'.

The GM Net work(1)LHO,Hyderabad, no doubt passed order for supply of infn, but not helpful in directing the branch, as the branch says records do not exist.

Share this post


Link to post
Share on other sites
  • 0
Prasad GLN

That is good. Why do'nt you meet our Chief Moderator Hon.Karira, whose name itself brings shivers to any Public Authority.

Please do follow guidelines given entirely. Fortunately, you have got District Forum at Dilsukhnagar which is near to your place of residence.

Hope something will emerge out positively before 8th of Jun,2015.

Please also file nomination forms through local speed post immediately and write on top of it FAA order and LHO passed orders.

(In the meanwhile Bank may also be exploring alternatives and pressure should be regular on the branch, so that they are compelled to find remedy on their own, in their own interest. Shri Neralla Koteswara Rao lives on other end of Hyderabad at Nagole, it is convenient to meet Hon.Karira and you can even seek his guidance over phone, please check his profile. Please also provide your complete address and mobile numbers in your profile)

Share this post


Link to post
Share on other sites
  • 0
V.B.SHASTRY

[quote name=G.L.N. Prasad;360680' date=' V.B.SHASTRY

sir,

The Zonal office sent one letter, for RTI request of the deceased account, stating NO DATA IS AVAILABLE another letter to prove myself as the nominee for the account. Nominee particulars are not recorded in the pass book. Branch doesnt have any record. Application form or nomination register is required. they dont have.

Request of other RTI requests of accounts opened during 1979-1995 period still pending.

 

as per ur advice i made online complaint but it is closed saying documents not furnished.

i made another request under RTI for information giving all the items mentioned by you, for the deceased and as well as other 3 accounts.

kindly guide me how to meet Mr.Nerella Venkateswar rao or Mr.Hon.Karira. i want their addresses or contact numbers. i dont know how to get from this site.

 

- - - Updated - - -

 

sorry it should be nerella koteswara rao

Share this post


Link to post
Share on other sites
  • 0
Prasad GLN

Sasthry garu,

Kindly read four of five sentences in reply and you will not get any doubts. You can send a PM to Hon. Karira or in his profile or facebook, particulars are available.

Kindly follow guidelines given in reply step by step.

Wait for the response, and you have to build vast record in a month and bring more pressures.

File another on line complaint that the very purpose of grievance is defeated, if bank itself closes it's complaints on it's own. Send on line complaint immediately.

File RTI Application to GM Office, Sultan bazaar, Koti as follows:

 

Application dt.4th Jun, 15 seeking information under RTI Act filed

Before CPIO, General Manager, Secretariat,LHO, State Bank of India, Sultan Bazaar, Hyderabad

RTI fee: Indian Postal order No....for Rs.10/- Fvg State Bank of India.

Applicant: ................Name and full address.....

 

Brief facts: Irregularities in PPF Accounts at ECIL branch Specific to A/c No....

 

Information solicited:

1)Please inform as to whether the fact of entire opening forms of PPF from 1979-95 were missing at the said branch was reported to you on record and if so please send a copy of such complaint.

2.Please provide entire steps taken to redress the grievances of innocent depositors who are mostly senior citizens to rectify the position, including office notes, recommendations and final action taken with copy of instructions provided to ECIL

3)Please inform the date on which missing of essential forms were noticed by branch and reported, and investigation done by Vigilance dept to rule out frauds, and disciplinary action initiated against concerned employees and accountability factor.

4)Please provide remedies available by senior citizens in withdrawing the amount or in getting nomination settlement in absence of opening form.

5)Please inform whether there was any stipulation/practice/directive that PPF nomination has to be recorded in pass books and about giving proper acknowledgments to depositors. Please provide laid down norms for registering nomination.

6)Please inform the directive/instructions in the manual as to periodicity for preservation and maintenance of account opening form in running/active PF accounts.

7)Please inform the remedies for those depositors who expired in settling the claims in absence of nominations/opening forms.

8)Please provide such guideline/directive which empowers authorities to close the complaint on their own without initiating or responding to on line complaints, and inform the Name of the official, E.No.. designation, Mobile No...who is fabricating record on closure of complaint even without responding.

9)Please inform the Name, designation, mobile No...of Grievance officer designated by the Bank and the days designated for hearing grievances.

10)Please inform whether Bank has released advertisement in prominent news papers about loss of fundamental records, and asking depositors to come and meet the Manager with photo identity and proof and for obtaining fresh opening forms in lieu of lost (including nominations to avoid piling of such complaint.

11)Please provide the time frame within which the grievance lodged on.....vide No....in settlement of claim as per nomination can be expected.

 

Place

Date...........................Applicant.

 

(first build up the records, wait for a week then inform the developments to Hon.Karira, who may send e mail to GM for proper redressal.)

Share this post


Link to post
Share on other sites
  • 0
V.B.SHASTRY
Sasthry garu,

Kindly read four of five sentences in reply and you will not get any doubts. You can send a PM to Hon. Karira or in his profile or facebook, particulars are available.

Kindly follow guidelines given in reply step by step.

Wait for the response, and you have to build vast record in a month and bring more pressures.

File another on line complaint that the very purpose of grievance is defeated, if bank itself closes it's complaints on it's own. Send on line complaint immediately.

File RTI Application to GM Office, Sultan bazaar, Koti as follows:

 

Application dt.4th Jun, 15 seeking information under RTI Act filed

Before CPIO, General Manager, Secretariat,LHO, State Bank of India, Sultan Bazaar, Hyderabad

RTI fee: Indian Postal order No....for Rs.10/- Fvg State Bank of India.

Applicant: ................Name and full address.....

 

Brief facts: Irregularities in PPF Accounts at ECIL branch Specific to A/c No....

 

Information solicited:

1)Please inform as to whether the fact of entire opening forms of PPF from 1979-95 were missing at the said branch was reported to you on record and if so please send a copy of such complaint.

2.Please provide entire steps taken to redress the grievances of innocent depositors who are mostly senior citizens to rectify the position, including office notes, recommendations and final action taken with copy of instructions provided to ECIL

3)Please inform the date on which missing of essential forms were noticed by branch and reported, and investigation done by Vigilance dept to rule out frauds, and disciplinary action initiated against concerned employees and accountability factor.

4)Please provide remedies available by senior citizens in withdrawing the amount or in getting nomination settlement in absence of opening form.

5)Please inform whether there was any stipulation/practice/directive that PPF nomination has to be recorded in pass books and about giving proper acknowledgments to depositors. Please provide laid down norms for registering nomination.

6)Please inform the directive/instructions in the manual as to periodicity for preservation and maintenance of account opening form in running/active PF accounts.

7)Please inform the remedies for those depositors who expired in settling the claims in absence of nominations/opening forms.

8)Please provide such guideline/directive which empowers authorities to close the complaint on their own without initiating or responding to on line complaints, and inform the Name of the official, E.No.. designation, Mobile No...who is fabricating record on closure of complaint even without responding.

9)Please inform the Name, designation, mobile No...of Grievance officer designated by the Bank and the days designated for hearing grievances.

10)Please inform whether Bank has released advertisement in prominent news papers about loss of fundamental records, and asking depositors to come and meet the Manager with photo identity and proof and for obtaining fresh opening forms in lieu of lost (including nominations to avoid piling of such complaint.

11)Please provide the time frame within which the grievance lodged on.....vide No....in settlement of claim as per nomination can be expected.

 

Place

Date...........................Applicant.

 

(first build up the records, wait for a week then inform the developments to Hon.Karira, who may send e mail to GM for proper redressal.)

 

 

 

thanks

 

- - - Updated - - -

 

thanks

Share this post


Link to post
Share on other sites
  • 0
V.B.SHASTRY

SIR, GM IS THE FIRST APPELLATE AUTHORITY. CPIO IS AGM REGION-V, A.O.1 AT PATNY SECUNDERABAD. I THINK IT IS INCORRECT TO APPROACH DIRECTLY THE F.A.A.(as applicant also loses appellate channel). kindly confirm.

v.b.shastry

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Similar Content

    • garg0505
      By garg0505
      Recently PIO of public authority, in a RTI application submitted u/s 6 of the RTI Act, responded to applicant after the stipulated time, you please visit the office of his junior and inspect the file/files, and after inspection of the files obtain the documents by depositing the money itself. Therefore, please provide expert opinions about the issue, as in my opinion no such provision do available to PIO to direct the information seekers under RTI Act. However if applicant desires himself to inspect the files, then option available to applicant to file the RTI application under section 2(j)(I) of the RTI act.
    • ashakantasharma
      By ashakantasharma
      Seeking information under the Right to Information (RTI) Act can be costly at times. Especially when you are asked to cough up as much as Rs 56,000 for some information, you would probably think again before using the Act.
      Advocate Vinod Sampat, too, was shocked when he was asked by the Andheri Land Records office to pay an amount of Rs 56, 268 to get information on the structures located on collector’s land across the city.
      Sampat had made an application on September 21 to inquire about it. He needed the accurate information to be part of the reference books he is writing on property matters. “I wanted information on such properties because buying properties situated on collector’s land costs an extra amount,” said Sampat.
      “However, I was shocked to see the amount asked by the Andheri office,” he said. And the amount was asked only for information on the properties situated under the jurisdiction of Andheri office.
      A shocked Sampat wrote to the Chief Information Commissioner Suresh Joshi, on Wednesday, asking him to ascertain the amount demanded from him. He also wrote to the Land Records Officer, Andheri, MT Ingle seeking a clarification on how the amount was arrived.
      As per RTI rules, Rs 2 per page is demanded to provide information. “That means they were giving me 28,000 pages as information,” said an amused Sampat.
      He said that if his queries were not answered, he would file an appeal with the appellate authority.
      When contacted, Ingle said he had charged Sampat according to the rates specified by the state government and the revenue department.
      Joshi said that in such cases, it is better for the applicants to ask for the inspection of the files so that they can pin-point the actual documents needed. They can also come in appeal to the commission, he said.
      “The information officers can charge rates only as prescribed by the state government and in this case, it is found that the concerned officer is trying to willfully mislead the people, strict action will be taken,” he added.
      However, Sampat said that the inspection point should have been mentioned in the letter, “instead of just frightening the applicant by demanding such an astronomical amount.”
      “Do you believe that the Land Records office must have counted all the 28,000 pages?”
       
      http://www.hindustantimes.com/news/181_1833687,0008.htm
      https://right2information.wordpress.com/category/rti-cases/

Announcements

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Privacy Policy