Jump to content
  • 0
piklu1982

PPF SBI - Banking Complaints by Customer.

Customer Satisfaction and Complaints Redressal System of SBI Bank.  

1 member has voted

  1. 1. Customer Satisfaction and Complaints Redressal System of SBI Bank.

    • Excellent
      0
    • Good
      0
    • OK
      0
    • Bad
      0
    • Worst
      1
    • Nightmare
      0


Question

piklu1982

I was having a PPF Account in Seethamdhara Branch, Vishakhapatnam, A.P., since 23-02-2009. When I was transferred to Kolkata, W.B., I transferred my PPF Account, but because of some error from the Bank's side, a new PPF Account was opened by the Barrackpore Railway Station Branch, Kolkata, W.B.

 

The Amount was transferred to this new Account and I was assured by the Bank personnel that I will not lose any interest.

 

But when I am checking the interest credited, I found only Rs.603/- is credited, which I find to be wrong for a balance Rs.32144/-, as in Mar-2010, for a balance of Rs.10144/-, I was credited a interest of Rs.631/-.

 

1. I've approached SBI online complaint service twice (April 4, 2011 & May 5, 2011), but unable to get any response.

2. I've also sent the below trailing mails to sbihelpline.lhokol@sbi.co.in, (on April 4, 2011 & May 5, 2011) giving the screenshots of my A/c, again without any response.

3. On May 5, 2011, my desperation to get a solution prompted me to write to DGM, Customer Service Department (dgm.customer@sbi.co.in), again without any reply or results.

4. Lastly, today I've forwarded a mail with all these details again to , Customer Service Department (dgm.customer@sbi.co.in), as I could not find anyone else to address my query.

5. On May 5, 2011, I've sent SMS to SBI Unhappy (8008202020), Mr. Malay from their Customer Care Cell called me up and assured The Branch Manager of Barrackpore Railway Station Branch will call me and resolve the issue. Which is yet to happen till now (May 9, 2011).

6. Today (May 9, 2011) I've again sent SMS to SBI Unhappy (8008202020).

 

Can anyone please suggest me a way to get this issue resolved..?

 

~ Regards,

 

Amit Das

+91(Posting of mail ids & mob. no. is against Forum Rules -hence deleted)

SBI_PPF_Complain_3.pdf

SBI_PPF_Complain_1.JPG

SBI_PPF_Complain_2.JPG

SBI_PPF_Complain_4.pdf

Share this post


Link to post
Share on other sites

4 answers to this question

Recommended Posts

  • 0
drasparihar

u can write to banking lokpal

Share this post


Link to post
Share on other sites
  • 0
piklu1982

Can u please tell me how to contact Banking Lokpal..?

Share this post


Link to post
Share on other sites
  • 0
prakashwalke

you can lodge complaint with Banking Ambudsman who is an official of RBI

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


Announcements

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Privacy Policy