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Gajinder posted a question in Ask for RTI SupportHello Sir, My name is ABCDE & I am writing this mail to bring your attention towards the issue due to which still I am suffering. My money was deducted from my Axis Bank Account because I tried to withdraw the Amount of Rs 10,000 on 10/02/2017 from PNB ATM Machine which is located in Omax Mall Sector 49 Gurgaon near to Haldiram. When I was operating the Machine due to Electricity Failure it suddenly stopped working & I did not received any amount but that amount was debited from my AXIS Account immediately. I waited approx. 15 to 20 minutes their and finally when Machine rebooted automatically I tried to check my balance but this time message appeared that Machine is Out of Service. I immediately called my Axis Bank support and informed them regarding the same and they raised the Complaint against it and told me to wait at-least for 7 days because transaction was done from another Bank. Since that day I have lodged 3 complaints but I did not received my money yet. Axis Customer Care told me that PNB Bank has closed the case by saying that Transaction was successfully done by the customer. Please look in to the matter and resolve this issue as soon as possible otherwise I will drag this matter in to the court as I have 4 witnesses to prove this. Please ask PNB back to crosscheck all the CCTV Footage of that day and take action accordingly. I have also dropped 2 email at email@example.com but did not receive any reply yet. This Email is mentioned in the ATM from where this incident happened. I am quite insured that person who fills or counts the money in the ATM machine is involved in this matter. Please do the needful as I am quite disturbed with this incident. ATM ID of that ATM is XXXXXX (Punjab National Bank) MY AXIS BANK DETAILS ARE GIVEN BELOW & I HAVE ALSO ATTACHED MY BANK STATEMENT FOR YOUR CONVIENCE Name – ABCDE My Axis Bank Account Number is – YYYYYYYYYYYYYYYY Old Complaint Number – CCCCCCCCCCCC (Closed with reason Transaction done successfully by Customer) New Complaint Number – 1703007541 (Closed with reason Transaction done successfully by Customer) I have already lodged FIR against Punjab Nataional Bank and the copy of that FIR is already submitted to AXIS bank to get the CCTV Footage but PNB Bank is not responding on that. Now I am sending this issue to Publishing house to show all the People how irresponsible PNB bank is who is not investigating this issue or taking this matter seriously. I am also lodging the complaint in Consumer Court in order to get my money back. Please advise me how to get my money back from PNB Bank .
jps50 posted a topic in Post your RTI Success hereExactly one year ago, an amount of Rs.18500/- was withdrawn from ATM of State Bank of Mysore [sBM] at Belapur near Mumbai, while my friend was having his SBI [state bank of India] ATM card at Junagadh [nearly 700 kms away]. He got SMS for debit. A complaint and claim was lodged with branch of SBI at Junagadh. In addition RTI was filed with SBM for CCTV footage which they supplied through SBI along with reports generated by ATM system.SBI first treated this as ATM failed transaction [where account is debited and no money dispensed by ATM] and declared that their system shows that transaction was successful. We insisted that this is a case of fraud of card cloning and skimming of PIN. SBI accepted it later on. We supported our claim with information received under RTI Act from SBM and also SBI. In August 2014 SBI agreed to reimburse amount but processing and sanction of claim was inordinately delayed at LHO Ahmedabad. Again RTIs were filed to dig out status and manual extract for ATMs etc. Based on this we lodged detailed complaint to Corporate Center at Mumbai. It did not work for a month and hence on 13-04-2015 email was sent to CMD of SBI with relevant details. On 17-04-2015 bank refunded the amount. As per SBI manual, such claims should have been settled in 33 days from date of complaint but was delayed for one year!!! However, we shall be claiming compensation, interest and expenses shortly through administrative channel as per compensation policy of banks and ensure that accountability for unexplained delay is fixed on officers.In last one year 7 RTI applications and 3 first appeals were filed with SBM and SBI.Right from branch head to AGM Junagadh to GM/CGM LHO Ahmedabad, DGM Corporate Center Mumbai and ultimately CMD had to be sensitized for such a small claim. I do not know what this bank will do with poor illiterate villagers when they will use ATMs under Jan Dhan Yojana of Hon’ble Prime Minister. We shall be submitting details of this case to PMO to ensure that villagers are not harassed by banks at least under PMJDY.17-04-2015