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CIC refused attempt by husband to get hold of information about his wife's locker. Earlier the Public Information Officer (PIO) and First Appellate Authority (FAA) has denied the information citing section 8(1)(d), (e) and (j) of the RTI Act, as he is the third party. The appellant referred to his RTI application of 02.05.2012 and stated that he is seeking information regarding the operation of his wife's locker. The appellant stated that he has strained relations with his wife. The appellant stated that he wanted to know on what dates and how many times, the locker was operated by his wife during a certain period. The appellant stated that he also wants statement of savings bank account and details of fixed deposits till date. The approach of the respondent bank was in conformity with the RTI Act and CIC upheld the decision of FAA. Can RTI break the wife locker Earlier in the decision posted at our law segment titled "Husband wife and third party clause under RTI", the CIC has ruled that Husband and Wife are separate legal entity therefore Husband wife and third party clause under RTI are applicable. Kindly read the numerous discussions at out forum regarding Third Party Information under RTI (Vijai Sharma) Information Commissioner Decision No.CIC/VS/A/2012/001753/05738 Appeal No.CIC/VS/A/2012/001753 Dated: 31.12.2013 Appellant: Shri Sameer Bhandari Respondent: Public Information Officer, Syndicate Bank, Regional Office, SCO 7677, Sector 17B, Chandigarh 160 017. Decision link: http://rti.cc/7l
rtiindia posted a post in Section 2 (f)A simple request to Canara bank for 'Yes' or 'No' to know whether the Canara Bank has any account who has given this particular address was denied by the bank citing Personal and Fiduciary relationship exception clauses. The applicant suspected that certain malpractices are being routed through this bank account which could be money laundering. He did not desired any statement of account and that he does not even want to know whether it is a cash credit or savings bank or term loan or a current account. "The appellant said that he just wants to get a response from the bank in 'yes' or 'no' on the point mentioned in the RTI application, i.e., whether there is any account holder in the bank with the addresses mentioned in the RTI application ". The Canara Bank denies Information immediately after applying the Exemption clauses under section 8(1)(e) and (j) of the RTI Act. The appellant filed a first appeal with the first appellate authority (FAA) who responded and informed the appellant that the sought information does not come under the purview of definition of information under section 2(f) of the RTI Act. Canara Bank denies Information The appellant stated that he is an informed citizen, wanting to get information in the public interest. The appellant emphasized that he does not want any statement of account and that he does not even want to know whether it is a cash credit or savings bank or term loan or a current account. The CIC allowed the appeal and the respondent was directed to provide to the appellant, within 30 days of this order, the information sought above in context of the RTI application. (Vijai Sharma) Information Commissioner Decision No.CIC/VS/A/2013/000384/05739 Appeal No.CIC/VS/A/2013/000384 Dated: 31.12.2013 Appellant: Shri K.D. Aggarwal, PIO: Public Information Officer, Canara Bank, Chandigarh Link to Decision: K.D.Aggarwal Vs Canara Bank
Customers complaining about failed ATM transactions may be entitled to request for CCTV footage which will facilitate fast resolution of complaints, Banking Ombudsman said today. Presently several banks refuse to provide CCTV image of ATM deliberately, asking customers to approach the cops first. They provide CCTV images only after the cops ask. "With a view to facilitate faster resolution of complaints regarding failed ATM transactions, it has been decided in consultation with National Payment Corporation of India (NPCI) that complaints may be entitled to request for CCTV footage camera image relevant to complaint from acquirer bank (whose ATM is used), Banking Ombudsman (Chandigarh) RK Sood said in Chandigarh. banking ombudsman at Chandigarh, is having jurisdiction over Punjab, Himachal Pradesh, Chandigarh and three districts of Haryana (Panchkula, Ambala and Yamunanagar). "Customers can tell banks that they want to see the CCTV footage with regard to ATM complaints and the footages will be shown to them," he said, adding that it would ensure speedy redressal of complaints. He also said, the customer complaint form will be modified to make this provision an integral part of the complaint form. He said NPCI had already advised all member banks of National Financial Switch to make provision for customer complaint form. "The complaint form for the use of customers is finalized by Indian Banks Association which will get modified in due course so that the provision of asking CCTV recording becomes a part of the complaint form," said Mr Sood. CCTV Footage of failed ATM transactions One of the RTI filed in this respect and the decision can be seen here: http://rti.cc/3m Here are some of the RTI Decisions on Failed ATM transactions at our forum with some important decisions. Bank of India ordered to supply ATM failed transaction details and allow Inspection u/S 4 ATM failed Transactions RTI for ATM CCTV for failed transaction For more information of this issue you may like to visit our forum here!