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Found 11 results

  1. i want to clarify some doubts regrading some following points i want to know is it possible foe indian mobile users under RTI act to know how many sim cards have been issued under their name,i want to know this because these days many retailers misuse the documents and id proofs of various customers and use these documents to help other people to acquire sim cards and even use them for illegal purposes,so i wanted to know if there any procedure to know how many sim cards are issued in my name using my id proofs and documents... ...please reply if you have time........thanks in advance
  2. Reported by Timesofindia.indiatimes.com on Jan 28, 2015 Cell users can approach appellate authority if unsatisfied: TRAI - The Times of India With a view to make the telecom customers aware about their rights and privileges, the Telecom Research Authority of India (TRAI) conducted Telecom Consumer Outreach Programme at Dr Vasantrao Deshpande Hall recently. Advisor to TRAI and regional head for Maharashtra, Karnataka and Kerala, IRS Sibichen K Mathews, explained the roles and functions about regional office and initiatives taken for telecom consumer protection. He also deliberated on various TRAI regulations, which inter alia include Mobile Number Portability (MNP), Unsolicited Commercial Communications (UCC), Value Added Services (VAS), and Complaint Redressal Mechanism. While giving the information of TRAI rules, he further talked about how to initialize a complaint redressal process in which subscriber has to call customer care of their service provider to register their complaint. "Customers can approach appellate authority if they're not satisfied. They can even visit the portal - www.tccms.gov.in - where they can locate customer care number, general information number, contact details of the complaint centre and appellate authority of the service provider," he said. Talking about MNP, Mathews said the mobile users can move from one service provider to another service provider without changing their previous number. "Under MNP, the customer is also eligible to make a porting request only after 90 days from the activation date. For that, he only has to send a SMS along with PORT (10 digit number) to 1900. After sending the message he will get a UPC code which is valid for 15 days and within that time his request should be processed. Mathews also explained various procedures to stop unwanted commercial SMS through unsolicited commercials communications (UCC) option. "To benefit from UCC one has to register his preference by sending SMS or call to 1909. After a period of seven days from the date of registration, he would cease to receive advertisements as per preference. If the commercials still continue, he can lodge a complaint at 1909 within three days of receipt." GUIDELINES FOR CUSTOMERS * Visit www.tccms.gov.in for locating customer care number and other info * Under MNP, make a porting request after 90 days from activation date * To benefit from unsolicited commercials, register preference by sending SMS or call to 1909 * If commercials still continue, lodge a complaint at 1909 within three days of receipt * Deactivate any VAS at any time through toll free number 155223 * Cable TV network digitization to provide various VAS including broadband * A tariff plan offer shall be valid for six months * Billing complaints should be resolved within four weeks
  3. gemvivek

    One India

    I would like to know from when is the TRAI/service providers implementing the one india resolution which was passed a long time ago, according to which all the roaming charges were supposed to be squashed. Thanks
  4. I filed an RTI query to TRAI and got a very surprising resp; here are the details: On the NDNC website, they have mentioned following line: "In case of non-compliance to the Telecom Unsolicited Commercial Communications Regulations, 2007, the Service Provider is also liable to pay an amount by way of financial disincentive, not exceeding Rs.5000/- for first non-compliance of the regulation" I interpreted the above text (specially, underlined words) as a fine (or penalty) to be paid by the service provider to the victim called party. When I tried to clarify the same with TRAI (via ant RTI query, thanks to this website for help), TRAI replied with one liner "No compensation", without explaining the meaning of their above clause. Neither did they say that the above clause is obsolete. In RTI reply (against my queries), TRAI said they do not maintain any data regarding how many subscribers have raised complaints for unsolicited calls! You should note that TRAI _does_ maintain (and publish) the data of misc subscribers' complaints and how timely the providers have fixed those complaints! It seems that something is fishy in this business.
  5. I attach decision No. CIC/LS/A/2011/902758 dated 29-12-2011, where in Telecom Regulatory Authority of India [TRAI] has been ordered to suck information from private service provider [Reliance mobile] and supply to the applicant. Please also refer my blog at Private entity: http://www.rtiindia.org/forum/blogs/jps50/154-how-get-information-private-entity-under-rti.html TRAI CIC DECI TO SUCK INFO FROM MOB CO.pdf
  6. Request everyone, if they can give me some guidance or any existing template of RTI Application to TRAI to disclose calls & Cell Tower Location Details for a respective date To be Honest this is needed for Litigation purposes and hence needed in the court of law and thus would falls under life and death clause of the ACT would be thankful if anyone can share his /her template will modify myself . Thnx
  7. Friends, I filed a RTI to TRAI to get my vodafone post paid number call records with tower information for a specific period under section 6(1). Application is also concerns about my life and liberty, attached FIR copy to it. I got a reply from TRAI that "It is informed that the information sought is not held by or under the control of Public Authority viz TRAI and hence does not come under purview of 'Right to Information' in terms of section 2(J) of RTI ACT, 2205." Section 2(j) reads : Right to Information means the right to information accessible under this Act which is held by or under the control of any public authority and includes the right to (i) inspection of work, documents, records; (ii) taking notes, extracts or certified copies of document or records;. In terms of Section 2(i), a record includes a file and in terms of Section 2(j) right to information extends to accessibility to a record . Thus, a combined reading of Sections 2(f), (i)&(j) would indicate that a citizen has the right of access to a file of which the file notings are an integral part. In terms of existing provisions of RTI act i should get the requested details. Now my question is can i go for an Appeal, if i appeal what should be my argument. Regards, Guna.
  8. karira

    Disturbed about dnd

    As reported by Ranjit Jadhavrao and Vidya Ranade in punemirror.in on 25 September 2009: Disturbed about dnd, News - Latest - Pune Mirror,Pune Mirror Disturbed about dnd Ranjit Jadhavrao, a graphic designer who also happens to be a Bharat Sanchar Nigam Limited (BSNL) post paid mobile customer, wanted to block unwanted commercial calls. Even after registering his cell number with the National Do Not Call registry (NDNC), he still received unsolicited commercial communication (UCC) calls from banks and insurance companies. He was shocked that the authorites were unaware of how their own system worked. What’s worse is that they have been flouting many Telecommunications Regulatory Authority of India (TRAI) guidelines, which are mandatory for any telecom service provider in India. He also realised that the BSNL did not have a separate provision or set-up to address Right to Information queries. He shares experience with the Mirror. In May 2008, he took up the issue seriously with BSNL officials and used the Right To Information Act (RTI) as a tool to uncover discrepancies in the system. Even though it has been fifteen months since he filed his application for the NDNC service, he hasn’t stopped receiving unwanted smses. However, the unwanted UCC calls have stopped. This is the result of his 15-month long battle with BSNL using the RTI. The private ‘do not call’ (PDNC) system was established by the TRAI on September 1, 2007. Ranjit filed an RTI application on August 12, 2009 requesting certified copies of internal indent, call for tenders, competitive quotations received from the registered offset printers, the purchase order raised on a selected printer and the delivery challan of the printer. In reply to this RTI, the DGM and CPIO R K Maheshwari, BSNL, Pune replied that none of the copies were available with the marketing section and no quotations were called for. They also said that forms were printed as per the tender! Further, flouting TRAI guidelines, when Jadhavrao asked if there was any pro-active rent or rebate offered to customers, the reply was that BSNL at that moment did not offer such pro-active rebates to its subscribers. This, despite the TRAI guidelines. BSNL flouts the rules The list of TRAI regulations that BSNL, Pune has chosen to ignore: As per the TRAI UCC regulation, every telecom service operator should set up a system of registering complaints and issuing docket numbers to customers regarding UCC at their call centres within 15 days of publishing this regulation in the Gazette of India, Extraordinary, (Part III Section 4). Even after a year and a half of issuing this order, BSNL, Pune’s call centre does not have such a facility. This is in serious derogation of Union of India’s Consumer Protection Laws and TRAI regulations. In reply, R K Maheshwari, DGM (IN-I) and CPIO, clearly states, “Non-compliances complaints cannot be registered at BSNL CellOne Customer Care No. 9422024365.” Even at the Nodal Officer level, BSNL has no system set up for issuing docket numbers to incoming complaints. They just receive a complaint letter and give acknowledgments on the duplicate copy of the same, if asked for. No docket number has been issued to me till date. BSNL, Pune does not have a pre-decided set of guidelines as to who should receive RTI applications. They just send their customers to any place relevant to the query. They do not check whether the officer has a proper setup to receive RTI requests (viz. a cash counter to receive RTI application fees, staff etc). I was directed to Shri R V Lad, SDE mobile, carrier Building, MHS Compound, Near Poona Club, to file my first appeal. There is no setup to receive cash fees for RTI nor staff for paperwork. After submitting my appeal there, a policy decision was taken on the same day (30.09.2008), that all RTI applications should be received at the New Administrative Building on Pune-Satara Road. As per Maheshwari, in his reply to the central information commissioner, New Delhi, I delivered all requests and appeals to the wrong address. A few months later, R K Maheshwari clearly states in his reply to my other RTI query that information related to BSNL Mobile should be sought from the BSNL Exchange, Carrier Bldg, MHS Compound, where he sits on the 8th floor. I was advised to re-register for the DNC on July 4,.2008 by their call centre executive. So, I sent 3 SMSes to them as they gave me wrong information. Even after ten months, I have not received an SMS informing me of my new NDNC registration number. The BSNL Pune call centre staff didn’t know the right procedure to guide customers. I called them up on February 16, 2009, to register a complaint against UCC SMS. The call was answered by a Ms Sonal who informed me there was no system set in Pune. She gave me contact details of Gajakosh in CGMT, Mumbai. Why should a BSNL Pune subscriber call up or fax the Mumbai office at an extra expense and register a complaint? Still, I sent an email to the ID given to me, but again did not receive a reply. BSNL Pune is so ignorant about the NDNC registry and UCC callers that they have not displayed information of this anywahere in their offices, sales counters, exchanges, franchisees, etc. displayed information about registering in the NDNC for the knowledge of their customers. I remember being asked by a member of the District Consumer Forum, “What is National Do not Call Registry?” I was aghast! As per the TRAI UCC regulation, every telecom service operator should, “at the time of providing the telephone service, whether Basic Telephone or Cellular Mobile Telephone Service, to a new subscriber, give him an option for registration of his telephone number in the National Do No Call Register”. This was not being followed till March 2009. I found this on March 3. Prior to that, all forms which were collected had no mention of NDNC. In June, my RTI query regarding the ‘date of incorporation of this mandatory line in the application form’ generated this response, “After establishment of PDNC on 01/07/2007 the option is included in registration form.” This proved out as a sheer lie in my latest RTI query. They provided me the documents which prove that the line was not included at all in the forms printed after 01/07/2007. This provision too is of no use, unless all telecom service operators give proper media coverage to NDNC and its advantages. Otherwise, it’s just an additional line on the application form and no one available to explain its importance.
  9. Dear All I have the following problem with airtel billing. I need your advice on what to ask TRAI in my RTI. For this billing cycle 17-june-2009 to 16-july-2009 the DSL usage on 16-june-2009 for the Rs.35.96 and 17-june-2009 06:14:52 for the Rs.648.08. According to me all the above usage are from 16-june-2009.This amount should be included in the previous bill. So I made the complaint with unfair billing practice with their customer care, so far no response. After I made the above complaint, the current bill the I received the DSL and telephone usage on 16-Aug-2009 is not included at all. The billing happen till 15-aug-2009. If I checked my usage on 16-aug-2009 all included in 17-aug-2009. Now I need to know whats the cut-off time for the billing cycle. Experts can answer me, what need to be asked with TRAI regarding the above complaints. Thanks Sri
  10. saimadhav

    to frame question

    Dear Friends, nice to see u in this group. i am facing one problem with vodafone.in their postpaid 249 total talktime plan is there.in this plan they are offering 300 local vodafone to vodafone and 200 vodafone to other mobiles talktime.we are unable to know how much we use untill the generation of the bill.some other mobile operators are showing the bill individually.but vodafone refused to sort out the above problem.i want to file a complaint to TRAI under RTI.plz help me that.frame the question that TRAI has power that to instruct the operators to show the bills individually.because i am the consumer .i have the right to know how much i use.
  11. avinash_m28

    TRAI mum to RTI Application

    Hello All, 1) Certified copy of order of enquiry passed by Hon. TRAI. Reference number: 408/1/2003-FN (BSNL) Dated: the 21st May, 2003 2) Certified copy of response or explanation received from BSNL authorities in the above matter and if any. Information for above 2 items was requested u/RTI. CPIO, The TRAI, J.N. Marg, Old Minto Road, New Delhi – 110 002, According to speed post details, application was delievered on 5/Jan/2008. Thus information fell due on 05-06 Feb 2008. Till date there is no communication from TRAI PIO. Appellate authority will be approached soon. Regards, Avinash Murkute
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