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Ensure regular water supply: Consumer court to civic body




Ensure regular water supply: Consumer court to civic body - The Times of India


Ensure regular water supply: Consumer court to civic body

Saeed Khan,TNN | Dec 11, 2013, 12.34 AM IST


AHMEDABAD: A consumer court has asked Surendranagar-Dudhrej municipality, which is located in one of the water scarcity hit areas of Gujarat, to supply clean and potable water to the city on a regular basis.


Besides directing the civic body to supply water on fixed timings, the court has also asked it to keep the city clean by keeping roads garbage free, maintaining streetlights and taking care of other basic amenities for which the municipality collects taxes from citizens.


The Consumer Dispute Redressal Forum of Surendranagar district reminded the civic body of its responsibilities and directed it not to remain negligent and show "deficiency in its services", for the citizens paying it taxes have rights to complaint.


The order came in response to a complaint filed by a retired person, Kalabhai Bharwad. He had sought cleaning of a waterlogged open plot beside his house, but the civic body officials did not work. After cleaning the plot full of contaminated rainwater on two occasions in July this year, he approached the court asserting his right as a consumer. He sought direction to the civic body to keep the area clean. He also demanded for regular supply of water and that too on fixed timings, a practice that is alien to this area.


Bharwad sought compensation for the damage caused to his house due to waterlogging in a nearby plot and for the difficulty he faced due to inaction on part of the municipality. The civic body, on the other hand, blamed him of causing waterlogging by discharging water after domestic use and putting up a hand pump in common plot. It also told the consumer court that it cannot rush to solve Bharwad's problem by leaving other jobs aside.


The court ascertained whether he paid taxes regularly. Then it concluded that inaction on part of the civic body to redress Bharwad's repeated complaints amounted to deficiency in service. It directed the municipality to reimburse the amount Bharwad had spent over cleaning the plot.


Besides, the court asked the municipality to pay Rs 4,000 to Bharwad for litigation cost and harassment caused by officials' negligence. The court observed that since the issues raised by Bharwad are affecting 2.5 lakh city population, the civic body should be asked to supply clean water to the city on regular basis.





(Is it possible that our dear friends can take up similar matter with public authorities since every rupee of "tax paid " then would amount to the "benefactor" becoming a "consumer". In fact combining this with the lucknow development authority judgement would also ensure that the officers responsible for derelection of duty may be held accountable and also the "compensation" paid to the victim may be "deducted" from their salaries).


Any comments are welcome..

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