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Got my Amount Credited in a Failed Transaction


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Thanks to Prasad Sir.


When I tried to use my debit card at a PSU bank ATM,the transaction failed ,no cash dispensed and the amount was debited from my account.


Lodged a complaint with pgportal.No response


Customer Care of Home Branch and Acquiring Branch tried to dodge me stating that I transaction number was wrong etc.


Immediately,filed RTI seeking copy of failed transactions and ATM video recordings from the ATM branch as per Prasad Sir's advice.


Got my amount reversed within a day.I've shared the RTI format in the forum too


Thank You RTI India forum

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