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Got my Amount Credited in a Failed Transaction


bhasyam
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Thanks to Prasad Sir.

 

When I tried to use my debit card at a PSU bank ATM,the transaction failed ,no cash dispensed and the amount was debited from my account.

 

Lodged a complaint with pgportal.No response

 

Customer Care of Home Branch and Acquiring Branch tried to dodge me stating that I transaction number was wrong etc.

 

Immediately,filed RTI seeking copy of failed transactions and ATM video recordings from the ATM branch as per Prasad Sir's advice.

 

Got my amount reversed within a day.I've shared the RTI format in the forum too

 

Thank You RTI India forum

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