PANJIM, AUG 10 - Upset that that BSNL Internet consumers complaints are not attended to promptly, consumer activists have decided to take the matter seriously with the A K Desarkar, General Manager BSNL Goa Telecom District and Sujeet Kumar, Deputy General Manager BSNL (North), Mapusa.
At the BSNL Open House Sessions held recently in Panjim and Mapusa the plight of BSNL Internet consumers was higlighted.
The issues raised were the yet again change of email IDs from Sancharnet.in to Bsnl.in with no individual intimation via email of the same, the flooding of mailboxes with spam and shortage of Internet cards.
While BSNL has recently has put in place a tie-up with all Bharat Gas Distributors of LPG cylinders to sell BSNL Sancharnet Internet Cards, it is interesting that these cards are not available in its very own Customer Service Centres (CSCâ€™s), a customer complained.
While in the Mapusa Customer Service Centre only 25 hours Internet Renewal Cards were available and 50 hours and 100 hours were out of stock.
Earlier the same situation prevailed with regards to VCC cards not being available in the Customer Service Centres (CSCs) but were available with the franchise of BSNL.
Consumer activists have decided to take up the issue at the forthcoming BSNL Telephone Adalat to be held in Mumbai and seek the support of GOACAN for this purpose.
Consumer activists are also planning to use the Right To Information (RTI) to track down the movement of these cards and to find out the stock of cards available with franchises and the stock available with the Customer Service Centres (CSCâ€™s).
So as to investigate whether there is any plan to divert customers to franchises so that they stand to benefit on commissions at the cost of the inconvenience caused to the loyal BSNL customers, a press note issued by GOACAN said here.
Activists to act tough on BSNL Internet complaints | oHERALDo
The public authorities are avoiding the applications of RTI through variuos means. Specially some officers of BSNL (A Govt of India Enterprises) do not want to supply the informations and deteriorating the information seekers. I am enclosing the proof of deterioration by PIO BSNL. 1.Whenever any organisation declares the CPIO, PIO and APIO then an applicant may submit the application to any of them or not.
2. Whenever any applicant having employee employer relations then RTI 2005 is disallowing the benefit available due to his employment.