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As per Section 5(3), the proviso to section 6(1), section 7(4)  the designated authorities, INCLUDING INFORMATION COMMISSIONERS, are required to assist the information seeker. 

The commission is।  is also required to provide this assistance to appellant as per Para 10 of its judgement in WP(C)-7295 OF 2017 is under a statutory obligation to provide all reasonable assistance to the information seeker. Even a layman or an illiterate person may seek information as he has the constitutional right under article 19(1)(a) of the constitution of India as well as under RTI ACT. This is a very formidable tool to deal with the defying information Commissions across the country.

IN THE HIGH COURT OF JHARKHAND AT RANCHI
W.P. (C) No. 7295 of 2017

PARA 10. The provision of Section 6(1) specifically provides that the Public Information Officer has to render all possible assistance to the information seeker. The intention of the legislature is quite clear in this regard. Though in Section6, the word “Central Public Information Officer “or the “State Public Information Officer “has been used, however, the same is applicable to the appellate authorities also as it is a settled law that an appeal is the continuation of the original proceeding. Thus, the State Information Commission being the second appellate authority is under statutory obligation to provide all reasonable assistance to the information seeker. Even a lay man or an illiterate person may seek information as he has the constitutional right under Article 19(1)(a)of the Constitution of India as well as the statutory right under the Act, 2005 and if a person who seeks information under the Act, 2005is debarred from appearing in-person before the statutory authorities, the same will defeat the very purpose of the legislation.

Debarring - Jharkahnd HC - Debarring information seeker illegal.pdf

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