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Gurlovleen

Call Logs Information

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Gurlovleen

We have got a Toll Free number 18003450061 for lodging complaints with  BMC . Seldom they take the calls and make entries in complaint register.

How do I seek information on incoming calls details on the toll free number from public lodging complaints with BMC

Are mobile numbers of public calling BMC Toll free, personal information?

 

 

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Prasad GLN

Toll free number is a convenience provided by a service provider to citizens/consumers, and the inspection of such record is a tool to know the efficiency, transparency and accountability in functioning of a public authority.   This is never a personal information.  ANY information has to be solicited from BMC in prescribed application with an adhesive court fee stamp of Rs.10/- as RTI fee.  But, it is very difficult to come to conclusion as to whether every call was attended and recorded in registers or not, and some authorities have now recording in high disc (like that of Emergency 100) and you can add another query seeking information on the procedure being followed for recording every call to know as to whether such call was attended and complaint was recorded or not for controlling purposes.

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